Spa guidelines

Before your Spa visit
We recommend booking your treatments as soon as possible, preferably at time of booking.
Please provide 48 hours notice in the event of cancellation. This will enable us to offer the booking to someone else on the waiting list.
• Hotel guests can use the bathrobe, towels and hair dryer in their room.
Non-residents can hire bathrobes in the spa complex.
• Please wear underwear or swimming costume under your bathrobe when arriving for your treatment. You can then take these off if necessary.
• Bath slippers are available for hotel guests.
• Please bring gym wear if you wish to take part in Body & Mind.
• Contact lens wearers can usually keep them in. However if you have booked an extended facial, it can be more comfortable to remove your lenses to give your eyes a chance to rest.
• Unfortunately not all treatments are suitable for everyone. Please notify us if you are on medication, have an allergy or are hypersensitive or have any other medical condition. We can then help you choose a treatment to suit you. If you are pregnant, please mention this at time of booking. We also have a minimum age limit of 16 for spa treatments.
• If you are pregnant, please mention this at time of booking.
• Please arrive at the Spa reception at least 15 minutes before your booked time.
• Swimwear is available to purchase at our spa store.

During your Spa visit
• The Spa complex is an oasis of tranquillity! Please talk quietly and enjoy the peaceful atmosphere.
• Please do not bring mobile phones into the Spa complex.
• We advise against booking too many treatments. The diversity is an option not a necessity. Your Spa weekend break is for relaxation and to recuperate. Too many activities can be stressful. That moment of calm, the time in a relaxing chair or stroll along the beach is possibly the most exclusive experience we can offer.
• Allow yourself to be pampered and do not feel the need for small talk or to break the silence. You are here for pleasure and we are here to take care of you. Do not hesitate to ask questions about your treatment.
• Treatments and products in the Spa store can be charged to your room. Please avoid bringing cash with you into the Spa complex.
• There are lockers in the changing rooms where you can leave bags, clothing or any other valuables you have with you.
• Beer and wine are available in the Winter Garden, but please do not take glasses into the pool area.
• The gym is one floor up from the Winter Garden, above the Spa.
  Hotel guests have free access to the gym.
• Children are welcome in the Spa complex at certain times of the day. 
For more information please ask at time of booking or at the Spa reception desk.